Our support team is always there for you

Support

Award-winning support

At PayProp, we’re in the business of enabling lettings businesses of any size to easily manage their rental properties and finances. Besides getting a supercharged, easy-to-use platform with countless features, we know the other key to your success is award-winning customer service.

Property management software support

We are here for you

Our support team takes something everyone dreads – calling for help – and turns it into a delightful, productive experience. Our team will always have your back.

We have won 18 Estas awards, we keep them in our office
6
number of ESTAS awards

Fantastic training, now and forever

Stay up to date with comprehensive onboarding assistance, post-implementation and refresher training for new staff, and training on feature updates for ever-changing industry needs.

Quick answers to any issues, by phone or e-mail

Our support team is ready to help if you ever get stuck. Get answers over e-mail or by phone.

Speak to a real person

We have a world-class UK-based support team that is just a phone call away.

The PayProp support team in the office

Property management software support

Personalised PayProp support

When you join PayProp, you'll be teamed up with a dedicated account manager, available to you anytime support is needed.

  • We get to know your agency
  • Your team gets a dedicated onboarder
Jenny Randall
Jenny Randall
Hunters
“
I always receive a prompt response to e-mails and all calls are answered in a timely and friendly manner. I feel treated as a team member whereby they are keen to offer good, helpful advice and readily explain anything I'm unsure about, helping me to do my job with ease and enjoy the product I am using.
”

PayProp clients put people first

If you're a lettings professional who puts people first, PayProp is for you.

a man with a beard and glasses is using his phone
Neil Baldock
Charles David Casson
David Votta in a pink shirt is looking at the camera
David Votta
Votta Sales & Lettings
a Woman in a black coat standing on the street
Rhiannon Llewellyn
Lang Llewellyn & Co.
a man in a blue shirt talking to another man
Mark Prest
John Prest Property Management
a woman sitting in a chair
Mark & Gayle Shanta
Shanta Residential
More customer stories

See PayProp’s impact on real property management businesses

Newport, Wales river

How PayProp helped Smart Let Wales grow exponentially

140+
properties
Nicholas Dunbar excelled as Lettings Manager for Wayman and Co. Estate Agents, so when he and his business partner split the company into separate sales and letting agencies in August 2022, he was the natural choice to lead the lettings business.
Griffin Residential case study preview

How Griffin Residential recovered thousands in late payments with PayProp

900+
properties
Family-led estate and lettings agency Griffin Residential has grown its portfolio of rented properties considerably over the last decade, thanks to a series of strategic portfolio buyouts.

More features

Integrations

Your data is enriched through our integrations with your other apps and tools.

Security and compliance

Thousands of letting agents trust PayProp to manage their payments, so our top priority is to ensure that their data is kept secure.

Business continuity

Our fast & responsive platform scales dynamically to adapt to your changing requirements, whenever you need it.

See PayProp in action

Let us show you how to get more out of work and more out of life!

  • Real-time property management
  • Real-time bank integration
  • Real-time reconciliation & payments
020 3740 7614