People with disabilities are more likely to be renters than those without. What does that mean for property managers?
In 2022, 27% of Canadians reported having a disability. Of that demographic, 32.5% lived in rented dwellings, compared to 26.4% of the total population.
People with disabilities are disproportionately affected by unaffordable housing, with 35% living in housing they cannot comfortably afford versus 25% of people without disabilities. This is primarily because many are on social assistance programs that limit their income and thus, rental housing options.
Additionally, 16% of people with physical disabilities say their homes lack the physical aids they need.
Property managers can cater to pent-up demand from this underserved population by highlighting any existing accessibility features in rental listings, rather than assuming they’re not unlikely to attract interest.
Here’s how to do it effectively and in compliance with Ontario’s Human Rights Code, according to the Ontario Human Rights Commission:
- Focus clearly and prominently on the accessibility elements of the property rather than making assumptions about who might need them. For example, ‘Wide doorways,’ ‘Grab bars installed in bathrooms,’ ‘Step-free shower,’ ‘Lever door handles,’ or ‘Elevator access.’
- Avoid the risk of “discriminating by accident” by using neutral language instead of phrases like ‘perfect for people with mobility issues.’
- If a property isn't fully accessible, it's still beneficial to highlight any partial accessibility features. This allows potential tenants to make informed decisions about whether the unit might meet their needs.
Be prepared to discuss potential additional modifications with tenants at any stage of the tenancy. Under Ontario’s Human Rights Code, landlords must accommodate tenants with disabilities up to the point of undue hardship in terms of cost or the health and safety of the tenants’ living environment.
Property managers can oversee the process on behalf of the landlord and serve as the main point of contact for the tenant.
More renter behavior headlines
Study finds link between heat-related deaths & rental units – PayProp blog
‘Matchmaking’ service launched for students who need affordable rental housing – INsauga
Ontario landlords calling for 'automatic' evictions for tenants who don't pay rent – CBC
